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About Lands' End
The story of Lands' End is quite an interesting one. The late founder of the company was a world-class sailor and award-winning advertising copywriter. He made his dream come true and set up his own business in 1963, hence the company's name reflected his sense of adventure and excitement of the unknown. Lands' End seemed the perfect name.
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The business grew from humble beginnings in Chicago, selling yachting equipment, duffle bags and jumpers to a multi-channel mail order company that delivers a range of own-brand clothing, footwear and outerwear. Since 1993 Lands' End have been operating in the UK with a state-of-the-art distribution centre and outlet store.
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Lands' End Social Responsibility
Lands' End has a strong commitment to doing the right thing. This to founder Gary Comer meant going beyond just being fair with your customers and employees. It means acting as a good citizen, operating to high ethical standards and addressing what the impact your business may have on the environment.
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Ethical Business
The backbone of Lands' End ethos is to deal with people honestly and fairly whether that be customers, suppliers or employees.
This is what they say...
"To do business with integrity and treat people with respect
Right from the early days, Lands' End has built its business on the principle of dealing honestly and fairly with our customers, our suppliers and each other. Our founder, Gary Comer, was once asked, if he were to sum up Lands' End in one word, what would it be? Gary, without hesitation, replied ‘Integrity'.
Lands' End commitment, as a retailer and as an employer is, first and foremost, to operate with good governance and to treat others with respect.
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ENVIRONMENTAL SUSTAINABILITY
To maintain a healthy environment for future generations
As a business, we use a range of raw materials to produce, market & distribute our goods. We understand the importance of using these materials sensitively and Lands' End is committed to playing its part by operating responsibly. We do this through working closely with our employees, suppliers and communities to promote sustainability in ‘how we do business'.
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Using recycled materials
Our practise is to support the recycling industry by using recycled content in our paper and plastic.
We are aware that some reports say the recycling process may be less efficient and clean than manufacturing from virgin materials. However, only by supporting recycling can the industry get the investment it needs to research and improve its efficiency. Therefore, our approach is to use ‘some' recycled materials, more details are given in the sections below.
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As technologies and understanding on this matter change so will our thinking, if you would like to share any useful information on this matter please feel free to email our Environmental & Social Responsibility team. Contact details are at the bottom of this page.
Plastics
As a material needed to protect our products in transit against dirt, damp and odours, plastic performs this job well. We use a clear plastic cover to protect our clothes from the time it is despatched from the manufacturer. The product bag is made from a very thin plastic to minimise on waste, as such it will not sustain the rigours of postal delivery. To address this, for small orders we place products into another more sturdy and non-transparent part-recycled plastic bag. For medium to larger orders we use a cardboard box for shipping.
All materials have drawbacks, plastic is not viewed as a ‘sustainable' product and the type of plastic used for bags - Low Density Polyethylene, is currently only accepted by a small number of UK councils for curb-side recycling.
As such, we support the recycling industry and minimise the amount of virgin plastic used in our bags by adding recycled content. 25% of our product bags are part recycled and 100% of our shipping bags are part recycled. Our shipping bags are designed to be stored and reused as a ‘returns' bag if needed.
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Reducing single-use bags
In an attempt to help reduce single use plastic bags and change shopper's habits towards re-usable bags, we launched the Rutland Carry-a-bag campaign in conjunction with Rutland County Council. We worked with both residents and retailers to start changing behaviours and we developed a Rutland ‘bag for life'. The bag not only promotes this beautiful county, it also raises funds for Rutland In Bloom. For more information please visit www.rutland.gov.uk/carryabag
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