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About Zappos
Zappos.com was born in 1999 and was the first of its kind in specialising in footwear purely online. The companies aim was to offer a wide range of brands, styles, colours, sizes and widths. Over the past 9 years the company has done from strength to strength and aims to provide the best service online.
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What Zappos say:
- "One day, 30% of all retail transactions in the US will be online.
- People will buy from the company with the best service and the best selection.
- Zappos.com will be that online store.
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We believe that the speed at which a customer receives an online purchase plays a very important role in how that customer thinks about shopping online again in the future, so at Zappos.com, we have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. In order to do that, we warehouse everything that we sell, and unlike most other online retailers, we don't make an item available for sale unless it is physically present in our warehouse.
"Zappos and Amazon sitting in a tree..." - Tony Hsieh, CEO of Zappos.com, Inc.
In July of 2009, Zappos.com, Inc. announced its plans to join the Amazon.com, Inc. family. With both companies sharing such a strong passion for customer service, we were very excited to begin growing together, By 2010, Zappos.com, Inc. had grown so much that there was need to restructure the company so that we could continue to offer customers the very best service possible. For us to have the flexibility to possibly sell anything and everything one day, we needed to make this change. On May 1, 2010, Zappos.com, Inc. was restructured into ten separate companies under the Zappos Family umbrella.
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The Zappos Family of Companies consist of:
- Zappos.com, Inc. ("the management company")
- Zappos IP, Inc. ("ZiP")
- Zappos Development, Inc. ("Zappos.com or ZDev")
- Zappos Merchandising, Inc. ("ZMerch")
- Zappos Fulfillment Centers, Inc. ("ZFC")
- Zappos CLT, Inc. ("ZCLT")
- Zappos Insights, Inc. ("ZInsights")
- Zappos Gift Cards, Inc. ("ZGift Cards")
- Zappos Retail, Inc. ("ZRetail")
- 6pm.com, LLC ("6pm")
Regardless of our structure, our goal is to position Zappos.com as the online service leader. If we can get customers to associate the Zappos.com brand with the absolute best service, then we can expand into other product categories beyond shoes. And, we're doing just that.”
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